General support
Connection problems, failed jobs, billing, anything about your account.
Support
Talk to a person
Every message reaches the small team that builds Nordia. We answer within one business day, Monday to Friday, 09:00–18:00 UTC+7.
Privacy and data requests
Copies of your data, corrections, or full deletion including backups.
Security reports
Found a vulnerability? Tell us before you tell anyone else and we will work with you on a fix and a disclosure date.
Marketplace and API enquiries
Questions from Etsy or another marketplace about our integration, scopes or call volume.
Buyers
If you bought something from a shop that uses Nordia: we do not take orders, hold payments or ship parcels — the seller does. Contact them through Etsy first. If your question is about the data we hold on their behalf, write to privacy@nordiatools.com with the order number and we will act on the seller's instruction. To stop post-purchase emails, use the unsubscribe link in any of them.
Common fixes
- “Reconnect your Etsy shop.” The token was revoked on Etsy's side, or the shop's permissions changed. Reconnecting takes a few seconds and no data is lost.
- A listing job partly failed. Open the job log. Each row shows the listing, the endpoint and the exact error Etsy returned.
- Stock looks wrong. Check whether another tool is also writing to the same listing. Two writers on one listing will fight each other.
- Orders are arriving late. We rely on Etsy's order webhook. If Etsy has a delay, the queue catches up on the next reconciliation pass.
Company
Nordia Tools · Service endpoint and OAuth callback: https://nordiatools.com